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Free Returns & Refunds

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New Lurex Collection

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New ribbed lurex collection

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Shipping & Delivery

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FAQ

Our new size guide allows you to find the right size depending on the product you want, regardless of your country of origin. However, the best size varies depending on the woman and the product.

To allow you an optimal choice, our policy Returns & Refunds allows you to try the purchased product at home and possibly return it for free within 7 working days of delivery.

Below we list our different delivery methods, depending on the place from which the order originates.

NATIONAL SHIPMENTS: Specifications and Restrictions

  1. GLS Express (Free) - delivery within 24/48 working hours following the courier taking charge of the shipment.

INTERNATIONAL SHIPPING: Specifications and Restrictions

Shipping available for Central-West Europe countries:

1. UPS Standard (12 €)  - delivery within 2-5 working days after the courier has taken charge of the shipment for all orders with an amount less than € 150.

2. UPS Standard (Free) - delivery within 2-5 working days after the courier has taken charge of the shipment for all orders over € 150.

 Shipping available for UK & Central-Eastern Europe countries:

1. UPS Standard (18 €)  - delivery within 2-5 working days after the courier has taken charge of the shipment for all orders with an amount less than € 200.

2. UPS Standard (Free) - delivery within 2-5 working days after the courier has taken charge of the shipment for all orders over € 200.

 Shipping available for Rest of the world:
1. UPS Express (25 €) - delivery within 1-3 working days after the courier has taken charge of the shipment for all orders over € 150.

2. UPS Express (Free) - delivery within 1-3 working days after the courier has taken charge of the shipment for all orders over € 150.

We invite you to contact our customer care to communicate the correct address to the e-mail commerciale@leblu.it. If the order has not yet been prepared by the logistics service, we will endeavor to make this change. Once transmitted to our forwarder, it will no longer be possible to change the delivery address. Therefore, we encourage you to provide us with this information as soon as possible.


If, after 5 days, you have not yet received your order and you have not received any notice of passage, you can check the status and tracking of your order, through the tracking link of your order in the email that was sent to you when your order was shipped. This link is also accessible from the "Login" section. If you have already created an account, please log in to your customer area, in the "My orders" section. If you have placed your order as a guest customer, please access the "Login" section and then the "Track my order" page. Please contact our customer service at commerciale@leblu.it

Once the order is placed, it is sent to our logistics service for preparation and it is no longer possible to cancel it. However, if you notice an error in the minutes following its sending, we invite you to contact our customer service (commerciale@leblu.it), who will proceed, as far as possible, to cancel it.

Once confirmation is received, the details of the ordered products (size, color, etc.) can no longer be changed.

If your order has already been prepared or shipped, you can return it to us once you have received the package, following our return procedure currently in force.

The available products can be added to the cart by selecting the desired size. If a size is not available, it cannot be selected. To check the availability of a product in stock, please contact our customer service.

The return is free, net of the shipping price to allow the return of the garment to our headquarters. You can check the amount that will be reversed from the return on the page Shipping & Delivery

You can make online purchases on the justforlovelies.com website with the following payment methods:

- Visa

- Mastercard

- American Express

- PayPal

- Amazon Pay

- Apple Pay

- Bank transfer

- Cash on delivery

Every time you make a payment, an authorization request will be sent to your bank. If your payment is refused and / or if an error occurs, the cause is due to the payment method used for payment. The causes can be the following:

- the codes and your credit card number have not been entered correctly

- your credit card has expired

- your credit card limit has already been reached

- the “3D Secure” authentication code sent by your bank has expired

- your bank suspects a fraudulent payment

All these cases result from a refusal by your bank or by the issuing circuit of your credit card. Please re-order with another payment method and / or contact your bank. For some banks, even in the event of an unauthorized payment, an outgoing amount may be visible on your current account. In this case, the amount is counted, but not charged.

The justforlovelies.com site uses the best payment systems recognized among the main players in the financial world.

Furthermore, the Paypal system allows you to pay securely, without entering your credit card details.

In compliance with the European directive DSP2, starting from September 2019, authentication via "3D Secure" is automatically required for all orders.

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